BDI Cloud Support

An alert watches one metric across a set of devices and opens an event when a reading crosses a limit you set, or when the data stops arriving. It is usually one alert per monitoring question rathe...

BDI Cloud is a cloud platform for instrumentation and monitoring programs. It collects readings from the instruments on your site, keeps them in one place, and gives the people responsible for that...

A Virtual Device calculates a new value from readings your project already collects. You define an expression, point its variables at device metrics or constants, and the result becomes a metric yo...

Most access problems are not broken permissions. They are a role granted at a different level than the one someone is trying to use, or the wrong project open. Work through these in order, because ...

BDI Cloud organizes incoming monitoring data into three levels: connections, devices, and metrics. Learning them once explains most of the interface, because the same three words appear when you bu...

Everything in BDI Cloud is reached from the sidebar, and everything in the sidebar is organized around projects. Once you know that the middle of the sidebar changes with the project you have open ...

Dashboard access is granted per dashboard. Sharing one is a separate act from adding someone to the project, and doing the first without the second is the most common reason a shared dashboard will...

The Profile Plot card shows the shape of a linear sensor array and how that shape changes over time. Where a Graph card plots one point against time, a Profile Plot plots the whole run against posi...

The Virtual devices list shows everything configured for the project: its name, the metric it produces, and the expression behind it. You can search it, toggle any one on or off from the list, and ...

BDI Cloud is organized in layers, and your access is granted at a particular layer. That is why two people looking at the same project can see different things, and why the answer to "why can't I d...